Refund policy

Refund & Return Policy

At Klein Stork, all products are made to order. Please read our policy carefully before placing your order.

Personalized & Custom Products
All personalized and custom-designed items are made to order and cannot be returned or exchanged unless the item arrives damaged or defective.

Damaged or Defective Items
If your order arrives damaged, misprinted, or defective, please contact us within 14 days of delivery at support@kleinstork.com with your order number and a clear photo. We will arrange a free replacement or full refund — no need to return the item.

Wrong Size Orders
Please check our size guide carefully before ordering. We cannot accept returns for sizing issues on personalized items. Non-personalized items may be exchanged within 14 days if unworn and unwashed.

Order Cancellations
Orders may be cancelled within 24 hours of placement. After this window, production may have already begun and cancellation may not be possible.

Lost Packages
If your package is lost in transit, please contact us and we will work with the carrier to investigate and arrange a replacement if confirmed lost.

Contact
support@kleinstork.com
Response time: within 1–2 business days.